At Alsoon Store, we are committed to ensuring customer satisfaction and providing the best shopping experience. Therefore, we present a clear return and exchange policy that guarantees your rights and clarifies the conditions and procedures to be followed.
Return Conditions
- The product must be in its original condition as received, with all accessories and original packaging.
- The product must be unused and free from any damage or changes in its original condition.
- Products that are damaged or misused are not eligible for return.
- If the product is defective or a different item was delivered, the customer has the right to return it without bearing any additional costs.
Exchange Conditions
- Products may be exchanged for another item provided they are in their original condition and unused.
- Products that have been damaged or misused are not eligible for exchange.
- If the exchange is due to a defect in the product or an error in the order, Alsoon Store will cover all shipping costs.
Shipping Costs
- In normal cases (when the return or exchange is due to personal preference and not a store error), the customer will bear the shipping costs.
- If the product is defective or delivered incorrectly, Alsoon Store will bear all related shipping and return costs.
Steps for Return or Exchange
- Contact our customer service team via:
Phone: +966562003251
WhatsApp: +966541691028
Email: [email protected]
- Provide us with the order number and explain the reason for return or exchange.
- Prepare the product in its original condition for pickup by the shipping company.
- Once the product is received and inspected, the amount will be refunded or the replacement will be sent according to the customer’s preference.
Important Notes
- Refunds will be processed using the same payment method used at the time of purchase.
- The refund process may take additional time to appear in the customer’s bank account depending on the bank’s policies.
